Frequintly asked questions.

Find answers to common questions about Chery Cover, including quotations, cover, roadside assistance, value-added benefits, privacy, compliance, complaints and policy terms.

About Chery cover.

What is Chery Cover?

Chery Cover is a vehicle insurance solution designed specifically for Chery owners in South Africa. It combines comprehensive vehicle insurance with a range of value-added benefits and services.

Chery Cover is underwritten by Old Mutual Insure and administered through Quicksure, an authorised Financial Services Provider.

Eligibility and quotations.

Who can apply for Chery Cover?

Any South African resident who owns or finances a Chery vehicle may apply for a quotation, subject to underwriting criteria and acceptance.

Simply complete the online quotation request form. A Chery Cover consultant will contact you to discuss your insurance requirements and provide a personalised quotation.
Visit: Request a Chery Cover Quote
Email: Email the Chery Cover team or call the Chery Contact Centre: 0100 22 6837

Yes. Chery owners may qualify for preferential rates, subject to individual risk profile, underwriting requirements, and terms and conditions.

Your cover will commence once your application has been accepted, all required documentation has been received, and the policy has been activated in accordance with the insurer’s requirements.

Cover and assistance benefits.

What type of cover is available?

Chery Cover offers comprehensive vehicle insurance designed to protect your vehicle against accidental damage, theft, hijacking, and other insured events, subject to policy terms and conditions.

Roadside Assistance Plus includes:

 

• Flat battery assistance
• Flat tyre assistance
• Fuel run-out assistance
• Keys locked in vehicle assistance
• Mechanical and electrical breakdown assistance
• Accident towing and taxi service
• Caravan and trailer assistance

 

Terms and conditions apply.

Yes. Chery Cover policyholders have access to the Quicksure Mobile App, which provides convenient access to policy services, assistance features, and value-added benefits.

Contact and policy information.

How do I contact Chery Cover?

You can contact the Chery Cover team via:

Email: insurance@cherycover.co.za
Chery Contact Centre: 0100 22 6837

Full policy wording, terms, conditions, limits, exclusions, and excesses are available upon request and should be read carefully before accepting cover.

Optional Value-Added products.

What optional value-added products are available?

Optional products may include:

 

• Car Hire Cover
• Excess Protect
• Tyre Protect
• Scratch and Dent Protect
• Top-Up Protection
• Premium Protect
• Accidental Medical Cover

 

Availability and benefits are subject to the selected option and policy schedule.

Yes.

Optional car hire cover can provide replacement vehicle benefits following accidental damage, theft, total loss, routine servicing, or certain mechanical breakdown events, depending on the selected option.

Top-Up Protection assists with settling any shortfall between the vehicle finance balance and the insurance settlement amount in the event of a total loss, subject to policy terms and limits.

Privacy, POPIA and personal information.

Why do you need my personal information?

We require certain personal information to provide you with an insurance quotation, assess your insurance needs, and communicate with you regarding your enquiry. We only collect information that is necessary for these purposes.

Your information will be used to obtain quotations, process your enquiry, administer insurance products, provide customer support, and comply with legal and regulatory obligations.

Yes.

Your information may be shared with authorised insurers, underwriting managers, service providers, and regulatory bodies where required to provide insurance services or comply with legislation. We do not sell your personal information.

We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, misuse, or disclosure in accordance with applicable privacy legislation.

The Protection of Personal Information Act (POPIA) is South African legislation designed to protect your personal information and ensure that organisations process it lawfully, transparently, and securely.

Yes.

By submitting your information through this platform and accepting the consent notice, you authorise our partners and us to contact you regarding your insurance enquiry and related products.

Yes.

You may withdraw your consent at any time, subject to any legal or contractual obligations that require us to retain certain information.

You have the right to request access to your personal information, correct inaccurate information, object to certain processing activities, and request deletion where legally permissible.

Yes.

Subject to applicable legislation, you may request access to the personal information we hold about you and request corrections where necessary.

Authorisation, FAIS and fair treatment.

Are you authorised to provide insurance services?

Yes.

Insurance products are provided through authorised Financial Services Providers (FSPs) and insurers that are licensed and regulated in South Africa.

You may request confirmation of the representative’s credentials, FSP details, and authorisation status at any time.

The Financial Advisory and Intermediary Services (FAIS) Act regulates the provision of financial advice and intermediary services. It helps ensure that customers receive appropriate, fair, and transparent financial services.

Treating Customers Fairly is a regulatory framework that ensures customers are treated fairly throughout the entire insurance journey—from obtaining a quote to policy administration and claims handling.

Complaints and dispute resolution.

What happens if I am unhappy with the service I receive?

We encourage you to raise your concern through our internal complaints process. We are committed to resolving complaints fairly, transparently, and promptly.

You can submit a complaint using the contact details provided on this landing page. Your complaint will be acknowledged, investigated, and responded to in accordance with our Complaints Management Process.

If you remain dissatisfied after our internal complaints process has been completed, you may refer your complaint to the appropriate Ombud, including the FAIS Ombud or another applicable dispute resolution body, depending on the nature of your complaint.

Quotations, product suitability and policy information.

Am I obliged to purchase insurance after requesting a quote?

No.

Requesting a quotation does not place you under any obligation to purchase insurance. You are free to consider the quotation and decide whether the product meets your needs.

Your authorised insurance representative will gather information about your needs and circumstances to help ensure that the insurance solution offered is appropriate for your requirements.

Insurance policies are underwritten by authorised insurers. Details of the insurer, underwriting manager, and any authorised representatives will be disclosed to you before you decide to proceed with cover.

Before purchasing a policy, you will receive documentation explaining the benefits, exclusions, terms, conditions, excesses, and limitations applicable to the product.

No.

Requesting an insurance quotation does not affect your credit record. Any credit-related checks, where applicable, will only be conducted in accordance with applicable legislation and with the necessary consent.

You should notify your Broker or Quicksure as soon as possible if your contact details, address, vehicle details, or any other material information changes, as this may affect your policy and coverage.

Once you submit your details, an authorised representative will review your information and contact you to discuss your insurance requirements, provide quotations where applicable, and answer any questions you may have before any policy is taken out.

Trust and service commitment.

Why should I trust Chery Cover with my insurance needs?

Chery Cover is committed to conducting business ethically, transparently, and in compliance with all applicable laws and regulations.

 

We are committed to protecting your personal information, treating customers fairly, and ensuring that you receive clear, honest, and professional service throughout your insurance journey.

Marketing, information retention and compliance documents.

Will I receive marketing communications?

Yes.

We may contact you regarding insurance products and services where you have provided consent. You may opt out of marketing communications at any time.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected and to comply with legal, regulatory, and contractual obligations. In most cases, information relating to an insurance policy will be retained for up to five (5) years after the policy has been cancelled or terminated.

You can contact the Compliance Department at compliance@quicksure.co.za if you have questions regarding privacy, compliance, complaints, or regulatory matters.

Contact compliance@quicksure.co.za if you have questions regarding privacy, compliance, complaints, or regulatory matters. All reports will be treated confidentially and investigated appropriately.

Copies of our Privacy Policy, Complaints Management Policy, PAIA Manual, Conflict of Interest Management Policy, and other relevant compliance documents are available upon request or through the links provided on this website.
Legal & Compliance Centre